Both answer your customers when you are not there, but they do not target the same volumes or the same budgets. Intercom Fin is the agent of a major support platform: it resolves requests end to end and is paid per result. Tidio, with its Lyro agent, is designed for small operations: a chat on your website that answers frequently asked questions and hands off when things get complicated.
The comparison below is based on the two profiles in the directory (Fin price verified on October 29, 2026): it all comes down to how many requests you receive and the level of resolution you expect.
Our verdict never depends on a commission: affiliate links are disclosed, and they change neither the order of this comparison nor its conclusion. (Our Method)
| Criterion | Intercom Fin | Tidio (Lyro) |
|---|---|---|
| The concept | An agent trained on your help center and your past replies: it resolves requests end to end, including by running procedures (checking an order, processing a simple refund), and only hands off to a human when necessary. | A chat on your website whose AI agent, Lyro, answers frequently asked questions based on your website content, 24/7, and hands off to a human when things get serious. |
| Who it is for | Companies that receive hundreds of customer questions per week — and that already use Intercom, or are considering adopting it. | Tradespeople, retailers, professionals and small operations whose website gets visits outside opening hours. |
| Price | $0.99 per request resolved by the agent, on top of the Intercom subscription (seats starting at ~$29/month billed annually). Price verified on October 29, 2026. | $0 to $35/month (free plan to try it out). |
| Free plan | No: Fin is billed per result — you only pay when it actually resolves the case. | Yes: permanent free plan, with limited conversations. |
| Difficulty | Medium. | Easy. |
| Setup | Install Intercom (or enable Fin on your account) and connect your help center; give Fin its sources, set up a first procedure and the handoff rules, launch on part of your traffic and read its replies for two weeks. | Create an account, add the chat to your website (a code snippet to paste or a one-click extension): the AI learns your content on its own. Write your 10 most frequent questions, test as a customer, go live. |
| Guardrails to know | You pay per resolution: define what counts as “resolved,” set a monthly spending cap and keep the human handoff easy and visible — a customer who wants a human should never have to fight with the agent. | The agent must always say it is an AI, never pretend to be human. Provide a simple handoff to you or your team, and review its conversations during the first week. |
No: there is no free plan. Fin costs $0.99 per request it resolves, on top of your Intercom subscription (seats starting at ~$29/month billed annually). You only pay the agent when it actually resolves the case.
Not at the same level, according to our profiles: Lyro answers frequently asked questions based on your website content and hands the rest off to a human; Fin can also run procedures, such as checking an order or processing a simple refund.
Tidio: permanent free plan, Easy difficulty level, and a profile designed for small operations whose website gets visits outside business hours. Fin becomes relevant when requests run into the hundreds per week.
Comparison updated on October 31, 2026 — see what's new in the directory.