Shops, restaurants, tradespeople, and service providers whose reputation plays out on Google, social media, and forums. A negative review ignored for a week can be costly.
Mention (mention.com), the French media monitoring tool. It watches the web and social media continuously, alerts you as soon as you're mentioned, and uses AI to analyze whether the tone is positive or negative.
Trigger: Your name or a keyword appears online — monitors sources, gauges the tone, and triggers an alert, and you get a reputation summary with no manual monitoring.
$30 to $100/month depending on the volume of mentions. No permanent free plan (legacy free plans were removed in July 2025). Free trial before the Company plan.
No permanent free plan (legacy free plans were removed in July 2025). Free trial before the Company plan.
Level: Easy. Setup takes 4 steps; the first one: Create a Mention account and enter your company name and keywords.
Refine your keywords early on so you're not drowning in useless alerts. Never reply to a negative review in the heat of the moment: take an hour, breathe, then respond calmly and publicly.
Nobody answers my website visitors in the evening, and I'm losing customers
$0 to $29/month at entry level (Starter; Growth from $59 depending on volume, Lyro billed separately).
I keep getting asked the same questions, I spend my days repeating myself
$0 to $99/month depending on the number of conversations (free plan to try it out).
My customer contacts are scattered between sticky notes and Excel files
$0 to $25/month (the basic CRM is free).
Booking an appointment takes me ten email back-and-forths
$0 to $12/month per user (free for a solo professional).
🎁 20% off for 12 months with our linkProfile updated on November 1, 2026 — see what's new at the Directory.